Returns & Damaged Bottles

Damaged on arrival

If your order arrives with broken or damaged bottles, please contact us within 48 hours of delivery at hello@etnasmaak.com with the following:

Your order number
A photo of the damaged bottle(s) and packaging

We will arrange a replacement or refund as quickly as possible.

Incorrect order

If you received the wrong wine, contact us within 48 hours and we will resolve it at no cost to you.

Returns

Due to the nature of wine as a perishable product, we do not accept returns of opened bottles or wine that has been stored incorrectly. If you are unsatisfied with your order for any other reason, please get in touch and we will do our best to find a solution.